Faqs
We are a professional lighting manufacturer located in Jiangmen, Guangdong Province. We have our in-house R&D team and full production workshops, capable of customized design, private mold development and mass order production.
FAQ
Q1:Are you a factory or trading company?
A: We are a professional lighting manufacturer located in Jiangmen, Guangdong Province. We have our in-house R&D team and full production workshops, capable of customized design, private mold development and mass order production. All clients are sincerely welcome to visit our factory for an on-site inspection.
Q2: What products do you manufacture?
A：We focus on original designs and supply a wide range of decorative lighting fixtures, including portable rechargeable ambient table lamps, wall lamps, chandeliers and other related products.
Q3: What applications are your products suitable for?
A:We offer a wide range of lamp styles suitable for multiple scenarios: home decoration, all kinds of commercial spaces including restaurants, hotels and cafes, and they can also be used as gifts.
Q4:Could you send samples to us?
A:Sure, please find relevant information below for your reference: 1.Custom designs developed based on your drawings: Sample fees will be charged based on actual production costs. 2. Our existing standard models: Samples are not provided free of charge, and we ask buyers to cover the shipping cost.
Q5:Can you customize products according to clients' requirements?
A:Yes, we offer OEM and ODM services. We have a professional R&D team, and many customized products developed by us are very popular both online and offline.
Q6: What certifications do you have?
A:Our factory is certified with ISO9001 quality management system, and our products can meet CE, RoHS, FCC, ETL, KC, PSE,SAA standards.
Q7:What is your order lead time?
A：The standard lead time is within 25 days upon receipt of deposit. The exact delivery schedule can be negotiated according to product models and order quantity.
Q8：What are your payment terms?
A：Payment by T/T: advance deposit required, full balance due before shipment. Flexible terms available for long-term partners.
Q9: How long is your product warranty? How to handle quality problems?
A: We provide 1-year or 3-year warranty depending on different products. We promise full refund for non-artificial quality issues within the warranty period.
Q10:How can I get your catalog and quotation?
A: Please provide your email address, and we will send you the full product catalog, product specifications and corresponding quotation. Should you have any requirements regarding order quantity, customization, target budget or loading port, kindly inform us accordingly, and we will prepare an accurate customized quotation for you.